Refund policy

If you’re not completely satisfied with your purchase, you may return it for a refund or store credit within 30 days of delivery through our Returns Portal on cushioncalf.com.

Eligible Items:

  • Must be unworn, in new condition, and in their original shoeboxes.
  • Final sale items and e-gift cards are not returnable.
  • Shipping is non-refundable.

Paperless Experience:
We’ve gone paperless. There’s no packing slip in your box, but if you have questions or need to make a return, please visit our Help Center on cushioncalf.com or contact us for assistance.

How to Return:

Option 1: Convenient In-Person Return (Preferred Method)

  • Visit any participating return location – thousands available nationwide.
  • No box or label needed.
  • Start your return online at cushioncalf.com to receive your QR code and instructions.

Option 2: Mail-In Return

  • Start your return online at cushioncalf.com and choose the “Mail” option to receive a prepaid shipping label.
  • A restocking fee applies per order and will be deducted from your refund.
  • Print the pre-paid shipping label, attach it securely to the shipping box, and remove any old labels if possible.
  • To ensure we can track your return and issue a refund, please use only our prepaid label, as we’re unable to process lost returns sent with other labels.

Need help getting started? Start your return at cushioncalf.com or contact us – we’re happy to assist!

Once your return has been received and processed at our facility, you’ll receive an email confirmation that your refund has been issued.

  • For In-Person Returns:
  • Please allow a reasonable number of business days for the refund to appear on your original method of payment.
  • For Mail-in Returns:
  • Please allow a reasonable number of days for a refund to be processed and refunded to your original method of payment.

Be sure to use a shipping method that provides a tracking number. We’re unable to issue refunds for returns we cannot track. If it’s been a reasonable period and you haven’t received a refund or confirmation email, please contact us.

We don’t offer direct exchanges at this time. However, our team is happy to help you place a new order, or you’re welcome to place one on your own at any time on cushioncalf.com.

Additional information regarding returns & refunds can be found at our Help Center on cushioncalf.com.